Operations Manager

SUMMARY:
We are seeking a highly skilled and dynamic Operations Manager to oversee the day-to-day operations of a thriving Centre.
This pivotal role involves planning, organising, and directing activities, ensuring that all facilities are well-maintained and optimally functioning.
You will be responsible for managing leasing contracts, third-party services, maintenance procedures, and security systems,
all while ensuring compliance with health and safety regulations. The ideal candidate will have extensive experience in facility management, strong leadership abilities, and a proven track record of efficient operations.
If you’re ready to make a significant impact and drive the success of a key location, we want to hear from you.

POSITION INFO:
Minimum requirements:

• Education/Certification: Matric.
• Additional related maintenance and centre management training is preferred.
• Five or more years of related experience, with at least two years of supervisory experience.
• Excellent understanding of Centre or Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.
• Must be able to communicate and speak in Afrikaans.

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem-solving skills.
• Good communication skills.
• Able to use all related maintenance equipment and computer applications.

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
  • Assists Senior Management in developing short- and long-term goals and plans. Assists with long-term budget projections.
  • Executes established operational goals and ensures that corporate-wide plans are complemented and supported.
  • Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre and facilities.
  • Coordinates and arranges third-party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on a daily basis.
  • Liaises with tenants regarding operational problems.
  • Responds to emergency call-outs.
  • Manages day-to-day operations and control of:
    • Tenant complaints
    • Security
    • Air Conditioning
    • Cleaning, Electrical, Plumbing, etc.
  • Authorise invoices for payments.
  • Issues tender documents.
  • Calculates operational costs for charge-out to the tenants to ensure recoveries where appropriate.
  • Manages space planning. Ensures that the Centre layout accommodates present and future operational and space requirements.
  • Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
  • Coordinates maintenance activities. Ensures that facilities are clean, well-maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
  • Ensures that Centre operations are in compliance with established procedures, policies, regulations, and codes.
• Assumes responsibility for the security of all Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
  • Identifies security threats and develops action plans for the prevention of incidents.
  • Establishes and maintains security systems for the Centre and tenants.
  • Monitors shops and businesses and responds to emergency calls.
  • Establishes and maintains a security information network.
  • Liaises with SAPS and local authorities.
  • Plans the manning of the Centre and manages guards on duty.
  • Determines the needs for security systems and equipment.
  • Communicates with tenants regarding security systems.
  • Develops and implements security devices.
  • Creates security awareness amongst staff, tenants, and shoppers.
  • Compiles budgets and controls expenditure.
  • Establishes emergency plans.
• Assumes responsibility for ensuring the efficient and cost-effective administration of Centre operations.
  • Develops and implements safety directives.
  • Completes financial forecasting duties and generates and updates schedules for building expenditures.
  • Creates safety awareness and trains staff in Health and Safety.
  • Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
  • Ensures that facilities operations are cost-effective, efficient, and within established budget constraints.
  • Oversees the procurement of furnishings and equipment in accordance with budget planning.
  • Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
  • Ensures that all maintenance agreements and leases are current.
  • Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
  • Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
  • Acts as a liaison between the Company and external contacts.
  • Ensures effective coordination of external services with Company operations.
  • Obtains and conveys information as appropriate.
  • Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre personnel, ensuring optimal performance.
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
  • Conducts regular meetings to ensure that personnel are well-informed of changes in policies and procedures.
  • Discusses areas needing improvement.
  • Assigns and coordinates personnel. Directs daily operations.
  • Identifies, develops, and implements training programs as appropriate.
  • Conducts performance appraisals.
  • Provides measurable feedback to assigned personnel and suggestions for improved performance.
  • Formulates and implements employee corrective actions as needed.
  • Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
• Assumes responsibility for related duties as required or assigned.
  • Ensures that work areas are clean, secure, and well-maintained.
  • Completes special projects as assigned.
  • Reports on operational expenses, foot traffic, security incidents, etc.