Operations Lead

SUMMARY:
Our client is seeking a highly organised, proactive and hands-on Operations Lead to oversee and optimise daily business operations within a fast-paced e-commerce environment. The successful candidate will ensure smooth order fulfilment, efficient workflows, and strong team coordination while maintaining an excellent customer experience.

POSITION INFO:
KEY RESPONSIBILITIES: 

• Oversee daily operational activities to ensure smooth and efficient business functioning
• Manage end-to-end order fulfilment, including processing, invoicing, and dispatch
• Lead, support, and coordinate the operations team to ensure high performance and accountability
• Monitor stock levels, inventory accuracy, and supplier coordination processes
• Implement and improve operational systems, processes, and workflows for efficiency gains
• Handle customer queries and resolve escalations in a professional and timely manner
• Collaborate with marketing and management teams to support campaigns, promotions, and business growth initiatives
• Report operational challenges, risks, and performance updates clearly and timeously to management and directors
• Maintain high standards of accuracy, quality control, and attention to detail across all operational functions

• Proven experience in an operations, logistics, or e-commerce environment
• Strong leadership skills with the ability to manage and motivate a team
• Excellent organisational, multitasking, and problem-solving abilities
• High attention to detail and strong process discipline
• Ability to quickly learn and manage technical workflows and large product catalogues (SKUs)
• Tech-savvy with experience in e-commerce platforms and order management systems (advantageous)
• Strong communication and interpersonal skills
• Proactive, hands-on approach with the ability to work independently
• Own reliable transport is essential
• Ability to thrive in a fast-paced, high-volume operational environment