Operations Consultant (Department of Health) x2

Contract type: 

• Permanent 

Inherent requirements: 

• Matric 
• Good communication skills (both written & verbal) 
• Excellent interpersonal skills 
• Working knowledge of business practices (policies, processes and systems) 
• Proficient in Microsoft Office (advances Excell skills) 

Preferred requirements and skills: 

• Experience in retail or call centre environment training 
• Relationship building and people skills 

• Provide full operational service to staff in relation to administrative tasks received from hospitals or clinics and manage the complete process from beginning to end 
• Provide switchboard relief for the Receptionist until they arrive for their shift 
• Check the on-call report and respond to vacancies created 
• Place on call staff into vacancies created 
• Update all staff details and status on NIMS 
• Update all staff availability on NIMS and MedZone 
• Fill shifts received as soon as the client has made the request 
• Confirm booked shifts with the relevant staff 
• Email the client to inform them of staff members you have recruited to fill vacant positions 
• Manage all shifts cancellations by sourcing replacements as soon as possible 
• Notify the client of any cancellaltions and the replacements of their initial candidates 
• Manage all client complaints which have been lodged 
• Follow up on the clients on the calibre of candiates we have supplied them with 
• Nominations on the Nursing Information Management System (NIMS) 
• Loading of staff on NIMS from MedZone 
• Secure shifts through nomination process on NIMS 
• Conduct service calls 
• Reconfirm staff for shifts booked (PL2) 
• SANC registration verification and capture of new receipt number 

Character traits: 

• Passion for working with people 
• Ability to problem solve 
• Ability to work under pressure 
• Attention to detail 
• Organized 
• Professional 
• Confident 

Working hours: 

6h30 to 18h30 

Salary: 

To be discussed 

Benefits: 

As per company benefits 

Interviewing process: 

Panel interview 

Reporting to: 

Operations Supervisor