Operations Consultant - 0999

SUMMARY:
A client in the automobile industry is looking for an Operations Consultant (Advanced)

POSITION INFO:

Product / Feature Team Information (if applicable)
Product: IT Service Desk
Control Centre English
ESSENTIAL SKILLS REQUIREMENTS:
·        Fluent Business English (Excellent Verbal & written)
·        Min 3 years in a customer service facing role
·        Escalations and complaint management
·        Problem solving and root cause analysis
·        Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
 
ADVANTAGEOUS SKILLS REQUIREMENTS:
·        Information Technology Certification / Qualification
·        Specific know-how and experience
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
·        IT experience delivering operations support services
·        Strong analytical and problem-solving skills with a high attention to detail
·        Provide Production Support (IT) for all Plants outside of Germany
·        Be the telephone call receipt of IT incidents related to production issues
·        Pre-qualify IT-incidents and classify additional relationships
·        Fix incidents in IT systems in accordance with User manuals
·        Monitor IT system error messages and process accordingly
·        Provide guidance throughout the Incident management processes
·        Initiate the IT escalation process, when required
·        Process email requests
·        Serve as an “Information channel” for Management and end-users
·        Work shifts as part of a team providing 24 x 7 x 365 support
WHAT DO WE OFFER YOU?
·        Cutting edge global IT system landscape and processes
·        We offer you an exciting position in the field of Data Analytics: Contribute to IT stability and customer satisfaction by building cutting-edge IT Service Management with a focus on analytics and smart predictions. Join our agile development team and become creative with top tools like Service Now and Splunk as well as our own custom developments
·        Flexible working of 1960 hours in a 12-month period
·        High Work-Life balance
·        Remote / On-site work location model
·        Affordable Group vehicle promotions (buying or leasing options available, terms and conditions apply)
·        Highly motivating, energetic, and fast-paced working environment
·        Modern, state-of-the-art offices
·        Dynamic Global Team collaboration
·        Application of the Agile Working Model Methodology