Operations & Systems Coordinator

SUMMARY:
My client in the Retail & E-Commerce sector is looking for a tech-savvy, hands-on Operations & Systems Coordinator to streamline business operations, optimise e-commerce platforms, and ensure seamless stock management. This is a doing role - not a managerial one - so you’ll be directly involved in operations, warehousing, and logistics without managing staff.  Must have working experience with Takealot and Amazon.

POSITION INFO:
The ideal candidate thrives in a fast-paced environment, is highly organized, and enjoys working with AI tools, automation, and online marketplaces like Takealot and Amazon.

Key Responsibilities
Operations, Systems & AI Optimization

• Oversee daily operations to ensure efficiency and accuracy.
• Use AI tools and automation software to optimize processes.
• Maintain spreadsheets, dashboards, and key business systems.
• Identify and implement improvements for smoother workflows.

• Manage product listings, stock, and pricing on Takealot, Amazon, and similar platforms.
• Optimize product descriptions and images to enhance brand presence.
• Monitor e-commerce performance and leverage customer feedback.
• Process orders, coordinate fulfillment and handle customer inquiries.

• Oversee inventory tracking and ensure accurate stock levels.
• Work alongside warehouse staff to coordinate dispatch and packaging.
• Maintain stock records and ensure efficient warehousing operations.
• Assist with hands-on tasks when needed—we believe in teamwork.

• Process invoices, supplier payments, and reconciliations using accounting software.
• Track and manage operational expenses to optimize cost efficiency.

• Experience: 3+ years in operations, e-commerce, administration, or stock management.
• Tech-Savvy:
• Strong Excel skills (pivot tables, formulas, automation).
• Comfortable using Takealot, Amazon, and other online marketplaces.
• Experience with AI tools, automation software, and stock management systems.
• Detail-Oriented: Highly organized with strong problem-solving skills.
• Hands-On Approach: Willing to step in where needed to keep operations running smoothly.
• Customer-Focused: Thinks ahead, anticipates needs, and delivers excellent service.
• Fast Learner: Adaptable to new technologies and systems.

• A role where you’ll directly impact efficiency and business growth.
• A fast-paced, tech-driven environment embracing AI and automation.
• Hands-on experience with leading e-commerce platforms.
• A team that values accountability, ownership, and continuous improvement.
• Opportunities for career growth in a dynamic, expanding company.