Operation System Enablement Manager

SUMMARY:
The Operations Systems and Enablement Manager will be leading and managing the suite of operational systems that support the day-to-day functioning of the business.

POSITION INFO:
Key Responsibilities:

• Develop and implement an operational systems management strategy aligned with business and IT objectives 
• Oversee all systems supporting service provisioning, activation, fault management and customer workflows 
• Champion System enablement to improve user efficiency, accuracy and service delivery turnaround times 
• Manage relationships with vendors supporting operational systems, ensuring SLA compliance and roadmap alignment 
• Lead, mentor, and develop a small team of System Administrators and Analysts 

• 7+ years' experience managing or supporting operational systems in a telecom or technology environment 
• Bachelors Degree in Information Systems, Computer Science, Engineering or related 
• Strong understanding of service provisioning, activation, and customer support processes 
• Experience with OSS (operational support systems) platforms and integrations with CRM / BSS environments 

• Software Development
• Data Engineer
• Data Analyst
• Infrastructure
• Architecture
• ... and more!