Operating Model Lead

Recruiter:

A 1L Realization (Pty) Ltd

Job Ref:

JHB001035/PN

Date posted:

Monday, August 17, 2026

Location:

Centurion, South Africa

SUMMARY:
Our client in the Telco sector is seeking a Operating Model Lead on a contract duration of 6 to 12 months.

Role Purpose
Lead the operating model and business process transformation required to support ensuring that organisational capabilities, processes, governance and operational readiness are aligned to the future-state transformation.

POSITION INFO:
Key Responsibilities

Develop and assess target operating models.
Lead enterprise capability assessments.
Develop capability maps and maturity assessments.
Lead business process transformation.
Identify process inefficiencies and opportunities for simplification.
Design cross-functional processes spanning Consumer, SMB, Enterprise and other business units.
Develop operating model principles, roles and responsibilities.
Support organisational readiness and change activities.
Define governance and decision-rights models.
Facilitate workshops with business and technology stakeholders.
Ensure business processes support BSS transformation.
Support capability transfer and sustainable operating capability.
Develop process KPIs and performance measures.

Minimum Requirements

Bachelor's degree in Business, IT, Industrial Engineering, Operations or related field.
10+ years' operating model, business architecture, process transformation or consulting experience.
Strong enterprise transformation experience.
Experience in telecommunications preferred.
Strong Business Process Management experience.
Experience with capability modelling and operating model design.
Knowledge of BPMN and process modelling.
Experience with Agile and digital transformation environments.

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