Online Order Fulfilment Agent

Recruiter:

O'Brien Recruitment

Job Ref:

2696586588

Date posted:

Friday, February 11, 2022

Location:

Brackenfell, South Africa

SUMMARY:
-

JOB DESCRIPTION:

A well established FMCG company based in the Northern Suburbs is looking to employ an experience Online Order Fulfilment Agent.

Job Objectives:

Responsible for forging and maintaining a strong relationship with all aspects of the eCommerce operation
Ensure processes and procedures are effectively communicated and fully understood
Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
Responsible for monitoring and leading operations flow from order creation to delivery and maximising the percentage of online orders to be delivered to customers on-time and in-full
Identifying online orders that are behind pre-agreed SLAs
Proactively working with store and delivery operations to rectify these orders
Identify where proactive communications are required to the customer
Responsible for providing positive, fast, and complete support resolutions to users, including customers, stores & other stakeholders via phone & email
Responsible for identifying common trends within support interactions and escalate appropriately
Excellent attention to detail and ability to proactively resolve customer queries
Responsible for continually contributing to a culture of excellence and ambition
Responsible for maintaining an attitude of accountability, integrity, and excellence
Communicating effectively and exercising sound judgment when interacting with customers

Qualifications and Experience:

Matric

3+ Years Order fulfillment experience in online retail operations

1-3 Years Supply Chain and logistics experience in online retail operations

1-3 Years Experience working in a contact center, preferably within an online role

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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