Online Order Fulfilment Agent

Recruiter:

O'Brien Recruitment

Job Ref:

2696586588

Date posted:

Friday, February 11, 2022

Location:

Brackenfell, South Africa

SUMMARY:
-

JOB DESCRIPTION:

A well established FMCG company based in the Northern Suburbs is looking to employ an experience Online Order Fulfilment Agent.

Job Objectives:

Responsible for forging and maintaining a strong relationship with all aspects of the eCommerce operation
Ensure processes and procedures are effectively communicated and fully understood
Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
Responsible for monitoring and leading operations flow from order creation to delivery and maximising the percentage of online orders to be delivered to customers on-time and in-full
Identifying online orders that are behind pre-agreed SLAs
Proactively working with store and delivery operations to rectify these orders
Identify where proactive communications are required to the customer
Responsible for providing positive, fast, and complete support resolutions to users, including customers, stores & other stakeholders via phone & email
Responsible for identifying common trends within support interactions and escalate appropriately
Excellent attention to detail and ability to proactively resolve customer queries
Responsible for continually contributing to a culture of excellence and ambition
Responsible for maintaining an attitude of accountability, integrity, and excellence
Communicating effectively and exercising sound judgment when interacting with customers

Qualifications and Experience:

Matric

3+ Years Order fulfillment experience in online retail operations

1-3 Years Supply Chain and logistics experience in online retail operations

1-3 Years Experience working in a contact center, preferably within an online role

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Helpdesk Consultant
Location: Bellville
Salary: R15k - 17k per month
Helpdesk Consultant Coaching + Sales Bellville R15000 - R17000
1 day ago

Creditors Clerk
Location: Cape Town
Salary: Market related
A well-established business in the logistics space is looking for a detail-driven Creditors Clerk to
2 days ago

Helpdesk Consultant
Location: Bellville
Salary: R15k - 17k per month
Helpdesk Consultant Coaching + Sales Bellville R15000 - R17000
7 days ago

Administration Assistant
Location: Killarney Gardens
Salary: R12 000.00
We are looking for a highly organized and detail-oriented Administration Assistant to join the team. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting sales operations and is passionate about delivering exceptional customer service. A motivated individual who takes ownership of their role, supports team success and is eager to learn.
8 days ago

Head of Retail - Cape Town
Location: Capetown
Salary: Market related
Head of Retail - Cape Town
8 days ago

Finance Clerk - Hotel Head Office
Location: Cape Town
Salary:
17 days ago

Customer Relations Manager
Location: Somerset West
Salary: Monthly
Customer Relations Manager Somerset West (Macassar): My client, a leading supplier of premium tyre brands in South Africa, is seeking a Customer Relations Manager with an outgoing personality, a professional demeanour, and a strong customer-centric approach to join their team.
17 days ago

Sales Consultant / Internal Sales
Location: Noordhoek, Western Cape
Salary: Market-related
Join a customer-focused brand as a sales consultant managing in-store and online customer interactions. Noordhoek, Western Cape.
18 days ago

Online Sales Executive
Location: Capetown
Salary: Market-related
Join a premier hunting and outdoor retailer as a senior driver of online sales and administrative excellence. Somerset West, Western Cape.
21 days ago

Marketing & Customer Service Co-ordinator
Location: Kraaifontein
Salary: Monthly
Cape Town (Kraaifontein): My client, well-established company in the FMCG sector, is seeking a Marketing & Customer Service Coordinator to join their dynamic team. This role is ideal for a proactive and detail-oriented individual eager to grow within a fast-paced FMCG environment.
22 days ago

Online Order Fulfilment Agent

Similar jobs you might be interested in:

Create a free job alert for Online Order Fulfilment Agent in Brackenfell

Jobseekers

Recruiter

General