On-Site IT Engineer

SUMMARY:
The Primary duty of the OSE is to provide technical expertise in facilitating the smooth running of the sites Information and Service technology platforms across client “sites”

POSITION INFO:

Job purpose

The Primary duty of the OSE is to provide technical expertise in facilitating the smooth running of the sites Information and Service technology platforms across client “sites” estate to maximize service delivery of IT services to our customers and maximize productivity to sites internal business services. The OSE will be assigned specific client sites by the OSE team leader for which they will be directly responsible in managing to a high professional standard.

Duties and responsibilities

• Take responsibility for the smooth operation of all Client/Sites desktops, laptops, tablets, smart devices, OS’s and applications for all users • Installation/configuration of software including email, antivirus or any third-party applications requested by the customer – Excluding software that requires outsourced support • Provide support for any IT related issue as direct by management • Maintain/Upgrade/Troubleshoot all customer hardware including PC’s and peripherals, network devices or other devices requested by client – Excluding hardware supplied and maintained by other vendors • Liaise with external suppliers/vendors for the repair of equipment/software under warranty or maintenance contract • Take ownership of incidents and professionally manage them through to resolution • Ensure all incidents, issues and changes are recorded by users through the service desk • Manage incidents, problems and changes through CRM (service desk tool) • Provide hands on support for other IT teams, i.e. Linux team • Undertake other tasks as assigned by management • Provide support for all IT related projects (out of hours working, occasional nights and weekends) • Provide weekly reports to management for all issues at assigned sites • Completing Monthly Timesheets and Travel Claims dutifully and diligently and correctly • Request quotes with proper information on hardware/software • Manage small projects under the supervision and with the assistance of mid-Level tech or Team Leader • Escalate to relevant team/senior if beyond ability or responsibility

Qualifications

CompTIA A+ - or equivalent knowledge/experience • CompTIA N+ - or equivalent knowledge/experience • MCSA – Office 365

Key Performance Areas

Technology Skills:

• Desktop support 1st line support • Performs IMAC (Install, Move, Add and Change) • Microsoft Windows OS 1st line support • Microsoft Office support • 1st Application support for all installed applications • Microsoft Outlook configuration, troubleshooting, housekeeping and administration • Network troubleshooting, IP, DHCP, DNS 1st • Cabling and patching • Android, iPhone user support • Printer troubleshooting and management • Projector and audio-visual maintenance and support • Understanding of Microsoft Exchange Server

Communication/Soft skills:

• Team player • Excellent communication skills, written and oral • Ability to deal professionally with users, customers and suppliers • Ability to communicate technical information to none-technical users • Report writing • Documentation writing • Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision. • Experienced in high pressure environments • Understanding of ITIL

Working conditions

• Overtime will be required when requested by clients or senior staff or when daily duties have not been completed • Travel will be required to client''s sites/suppliers

Physical requirements

• Dependable and well-maintained motor vehicle • Valid driver''s license