Office Manager (Sales)

SUMMARY:

Do people describe you as a perfectionist?

Are you diligent, firm, detail orientated and organised?

A very important trait in this role is the ability to stick to process and to improve/streamline processes should this be needed.

POSITION INFO:

This role reports in to the Sales director and falls into the Sales team. All candidates need to have a proven track record and experience in very strong administrative skills. 

The successful candidate will be responsible for coordinating the flow of information through the life cycle of that project as well as tracking and maintaining SLA adherence. This role is also responsible for maintaining and tracking the administrative quality and outputs of the 5 sales administrators in the team.

• Adopt a stakeholder-inclusive approach, by building strong working relationships with internal and external clients.
• All service and incident related telephone calls and tickets responded to within prescribed SLA.
• Escalation point for complaints from stakeholders, to track attendance to, and resolution of, problems and incidents.
• Provide guidance, training, and mentorship to the sales administration team.
• Identify opportunities to improve and streamline processes.
• Manage schedules, SLA’s and deadlines.
• Actively monitor ticket activity to avoid breaches and non-compliance with business process.
• Preparing and reviewing reports related to sales administration.
• Assessing performance and providing guidance and coaching to ensure maximum efficiency.
• Use of dashboards, reporting and reviewing tools on a regular basis to enforce business process, while adjusting non-compliant behavior.
• Work closely with other managers and the orchestration team within the organization in order to share information and to streamline/improve process and workflow.

Apply Now!

Unam Simakade

unam@------

Linkedin: inkedin.com/in/unam-simakade-b9a919114

NB! This job is now closed. You can apply for other jobs by uploading your CV.