Office Administrator

SUMMARY:
Office Administrator – Hospitality (Franchise Group)
Industry: Hospitality
Position Type: Full-time

Working Hours:

1. Monday to Friday: 06:00 – 17:00
2. Saturday & Sunday: 06:00 – 15:00
3. Public Holidays: As per operational requirements

POSITION INFO:
Key Responsibilities

• Full administrative support for all franchise operations
• Managing and maintaining accurate records, files, and documentation across franchises
• Coordinating correspondence, emails, and telephone communications
• Assisting with finance administration including invoicing, reconciliations, and expense tracking
• Supplier liaison, order tracking, and follow-ups
• Preparing reports, schedules, and operational documentation for management
• Assisting with HR administration including employee records, onboarding documentation, and leave tracking
• Ensuring compliance with internal processes and hospitality operational standards
• Supporting franchise managers with day-to-day administrative requirements
• Travel between franchise locations when required

• Proven experience as an Office Administrator, preferably within hospitality, retail, or multi-site environments
• Strong administrative capability across all aspects of office management
• Exceptional organisational and time management skills
• High attention to detail and accuracy
• Ability to work independently and manage multiple priorities
• Valid driver’s licence and own reliable vehicle (non-negotiable)
• Proficient in MS Office (Word, Excel, Outlook); experience with hospitality or POS systems advantageous
• Willingness and ability to work weekends and public holidays

•  Highly organised and structured
• Proactive, dependable, and results-driven
• Able to work under pressure in a fast-paced hospitality environment
• Professional, discreet, and trustworthy
• Adaptable with strong problem-solving skills