ORDER COORDINATOR (HORECA)

SUMMARY:
Apex team is growing. We are seeking an Order Coordinator. As an Order Coordinator in the HORECA (Hotel, Restaurant, and Catering) department you will be responsible for driving sales growth within the HORECA sector by proactively contacting potential allocated clients, building and maintaining relationships, and promoting our products and services. Your primary goal will be to meet and exceed sales targets while ensuring exceptional customer satisfaction.

POSITION INFO:
Key Responsibilities:

Customer Engagement:

• Initiate outbound calls to potential HORECA clients to introduce our products and services.
• Identify customer needs and provide product information and solutions.
• Build and nurture strong relationships with existing HORECA clients through regular follow-up calls.

• Achieve and exceed monthly sales targets set by the Sales Manager.
• Prepare and deliver compelling sales pitches to persuade potential clients to purchase our products or services.

• Maintain up-to-date knowledge of the company's product and service offerings.
• Clearly communicate product features, benefits, and pricing to potential clients.

• Accurately process orders and sales transactions, ensuring all necessary documentation is completed.
• Work closely with the Operations and Logistics teams to ensure timely order fulfilment. Offer substitution where applicable and facilitate redelivery for any
• products where no stocks.

• Provide exceptional customer service by addressing customer inquiries, concerns, and requests promptly and professionally.
• Act as a liaison between the customer and other departments to resolve any issues effectively

• Stay informed about industry trends, competitors, and market conditions.
• Provide feedback to the Sales Manager regarding market insights and competitor activities.