OPS Manager Cleaning KZN

SUMMARY:

Job Title: OPS Manager Cleaning 
Location: KZN - North Coast 
Industry: Hospitality, Cleaning & Facilitation 
Type: Full-Time       / Environment: Client & Service Driven

About the Role
Our client is looking for an experienced Operations Manager to oversee service delivery and operational performance within a high-end resort environment in KZN.
This is a hands-on leadership position suited to an experienced operations professional with extensive hotel and/or resort experience. The successful candidate will be responsible for ensuring operational excellence, maintaining high service standards, managing teams and building strong client relationships. (Valid License & Own Vehicle requirement)

POSITION INFO:
What you’ll be doing

• Lead and oversee daily operations and service delivery within the resort environment
• Ensure consistently high standards of service, cleanliness, presentation and operational excellence
• Build and maintain strong, professional client relationships
• Manage and lead operational teams, ensuring effective staffing, scheduling and resource allocation
• Monitor service levels, KPIs, SLAs and overall operational performance
• Conduct regular operational inspections, audits and performance reviews
• Identify operational challenges and implement effective corrective and preventative actions
• Manage staff performance, disciplinary matters, training, development and team engagement
• Oversee workforce planning, attendance, productivity and wage control
• Monitor operational budgets, costs and resources to ensure cost-effective service delivery
• Ensure compliance with company policies, client requirements, health and safety legislation and operational standards
• Assist with operational reporting, forecasting and performance reviews
• Proactively identify opportunities to improve service delivery and strengthen client relationships
• Support operational changes, new initiatives and service transitions where required
• Work closely with senior management to achieve operational and financial objectives

• Minimum 5 years’ experience in an Operations Management role
• Extensive hotel, hospitality and/or resort operations experience is essential
• Proven experience managing operations within a large hotel, resort, lodge or similar hospitality environment
• Strong understanding of hospitality service standards and guest/client expectations
• Proven experience managing large teams and multiple operational functions
• Strong leadership, people management and performance management capabilities
• Solid understanding of budgeting, wage control, resource planning and cost management
• Experience working with SLAs, KPIs, audits and operational reporting
• Strong client-facing and relationship management skills
• Good understanding of South African Health & Safety legislation and compliance requirements
• Ability to work effectively in a fast-paced, high-pressure hospitality environment
• Excellent organisational, communication and problem-solving skills
• A proactive, hands-on and solutions-driven management style
• Relevant management, hospitality or operations qualification.
• Valid driver's licence & own vehicle.

• Competitive remuneration of R32,000 – R35,000 CTC per month
• Opportunity to manage operations within a prestigious resort environment
• Lead and develop a diverse operational team
• Play a key role in driving service excellence and client satisfaction
• Work within a professional, performance-driven environment
• Long-term growth potential within a dynamic organisation

• This is a hands-on Operations Manager position within a busy resort environment
• The successful candidate will work closely with the client and operational teams
• The role requires strong visibility on the ground and the ability to respond quickly to operational challenges
• Extensive hotel and/or resort operations experience is a key requirement
• The successful candidate must be comfortable managing people, service delivery, client expectations and operational performance
• Strong leadership, professionalism and a genuine service-focused approach are essential