OPERATIONAL TRAINING & DEVELOPMENT SPECIALIST

SUMMARY:
OPERATIONAL TRAINING & DEVELOPMENT SPECIALIST

POSITION INFO:

Job Title: Operational Training & Development Specialist
Contract Type: Permanent, Onsite
Industry: Online Gambling
Location: Randburg, Gauteng

Purpose:
Our client is looking for a practical and hands-on Operational Training & Development Specialist to drive the day-to-day execution of training initiatives across the business. This role focuses on implementing structured onboarding, delivering operational training, ensuring compliance
readiness, and supporting team leaders with skills development. The successful candidate will work closely with the Operations, Customer Support, Risk, Marketing, and Product Teams, to ensure employees are fully equipped to perform at a high level.

Functions:
1. Operational Training Delivery
2. Compliance & Regulatory Training
3. Performance Enablement
4. Training Material & LMS Management
5. Cross Department Collaboration

Skills, knowledge and other requirements:
1. Strong facilitation and presentation skills;
2. Practical understanding of adult learning principles;
3. Experience training operational or frontline teams;
4. Strong knowledge of SOP development and documentation;
5.Ability to simplify complex systems into clear training material;
6. Excellent organizational and follow – up skills;
7. Strong attention to detail;
8. Hands – on and execution – focused; Structured and process – oriented; 9. 9. Excellent learning and interpretation skills;
10. Comfortable working in a fast – paced, regulated environment / adaptable in a fast – moving digital business

Requirement, Experience, Education and Other:
·        Grade 12 (matric certificate required);
·        Tertiary education (an advantage);
·        3 – 6 years of experience in learning and development and / or training;
·        Experience in iGaming, financial services, fintech, or another regulated
industry (highly advantageous);
·        Experience with delivering compliance and / or regulatory training;
·        Experience working with LMS platforms;
·        Strong Microsoft Office skills (Excel, PowerPoint, Word).