New Business Partner - Healthcare/Pharm (Mid-Level)

SUMMARY:
New Business Partner with 2–3 years sales experience in Healthcare/Pharm (Essential)

POSITION INFO:

Purpose

The New Business Partner is required to meet their own sales targets as set out by the objectives in the business.

Job Outputs and Key Performance Indicators

Departmental Support to Management

Job Outputs:

• Provide feedback to management regarding progress, issues, concerns and opportunities.
• Assist management with implementing initiatives and tracking progress.
• Provide input regarding pricing models.
• Share recommendations to evolve service offerings.
• Provide key insights to support the business review process.

Measures & KPIs:

• Sales reports
• CRM
• Financial records
• Customer feedback

Sales

Job Outputs:

• Identify new business leads and upselling opportunities.
• Understand potential clients’ businesses and how the company can add value.
• Contact potential customers and close deals to meet targets.
• Negotiate rates aligned with company pricing strategy.
• Complete and submit all administrative tasks on time.
• Engage and support new clients during onboarding.
• Maintain and update the CRM system.
• Meet monthly, quarterly, and annual targets.

Continuous Improvement

Job Outputs:

• Stay updated with market trends and best practices.
• Continuously develop communication, sales, relationship, and presentation skills.
• Contribute to account management and strategic improvement plans.

Measures & KPIs:

• Certificates

Stakeholder Management

Job Outputs:

• Build effective relationships with stakeholders (Operations, Customer Service, etc.).
• Ensure service delivery aligns with SLAs and business requirements.
• Align with Regional Operations, CDS, and in-house agents.
• Work with the Retention Regional Team Lead to transition new clients smoothly.

Measures & KPIs:

• Surveys and feedback reports

Minimum Requirements:

• Must have own vehicle
• 2–3 years sales experience in Healthcare/Pharm (Essential)
• Grade 12 (Essential), Diploma in Sales/Marketing/Business (Advantageous), Customer Management or Sales Certification (Advantageous)

Knowledge

• Proficient in MS Office (PowerPoint & Excel essential)
• Sales techniques
• Business acumen
• Market intelligence

Skills

• Verbal and written communication
• Prioritisation and organisational skills
• Planning and time management
• Relationship-building and interpersonal skills
• Problem-solving and decision-making
• Analytical and negotiation skills
• Networking and research skills
• Strategic thinking and business development