SUMMARY:

Customer Service Agent (Bilingual: Native Dutch & English)

• Assist passengers via phone with bookings, flights, luggage, upgrades, loyalty programs, and special requests.
• Provide fast, accurate solutions and go the extra mile to exceed passenger expectations.
• Continuously develop your skills through cross-training in multiple departments and products.

• Paid 8-week training at our Cape Town office (14 Long Street).
• Learn everything about the airline’s reservation and CRM systems.
• Full-time availability required during training (40 hours/week).
• Post-training support from colleagues and ongoing development opportunities.

POSITION INFO:
Requirements:

• Fluent in Native Dutch and English
•  (spoken and written) – bilingual fluency is mandatory.
•  Preferably experience in call center customer service.
• Comfortable with complex and technical computer systems.
•  Team player with an international outlook.
• Willingness to work irregular shifts, including weekends (Operating hours: Mon–Sun, 07:00–22:00 NL time).
• Flexible work hours post-training: 40 hours/week standard, 36 or 32 hours possible.

• Be part of a dynamic, international airline environment.
• Make a real impact on passengers’ travel experiences.
• Continuous development and cross-training opportunities.
• Paid training to fully prepare you for your new role.