National Service Coordinator

SUMMARY:
National Servicing Coordinator
Location: Cape Town
Industry: Manufacturing / Engineering
Type: Full-time | On-site

About the Company
Our client is a respected and established manufacturer in Southern Africa, delivering engineered air and ventilation solutions to the industrial, mining, HVAC, and power generation sectors. They are currently seeking a detail-oriented and proactive National Servicing Coordinator to lead and coordinate the servicing, maintenance, and repair of industrial and mining equipment. The successful candidate will oversee the service department’s day-to-day operations, ensuring efficiency, safety, and client satisfaction across all projects.

POSITION INFO:
Responsibilities

• Plan and manage national servicing schedules and ensure work is completed on time.
• Supervise servicing and electrical teams, including workshop and field operations.
• Perform hands-on technical service work when required.
• Build and maintain strong client relationships, ensuring clear communication and excellent service delivery.
• Manage costing, quotations, invoicing, and stock control within the service division.
• Lead, train, and support servicing staff to achieve performance and safety standards.
• Ensure compliance with company policies, safety protocols, and quality procedures.
• Support business growth through client retention and expansion of servicing operations.

• Technical diploma or trade qualification in mechanical, electrical, or related field.
• Proven experience in servicing or maintenance of industrial or mining equipment.
• Strong leadership and coordination abilities.
• Valid driver’s license (essential).
• Knowledge of health, safety, and environmental regulations.
• Excellent problem-solving, communication, and client management skills.
• Ability to work under pressure and meet deadlines.