SUMMARY:
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POSITION INFO:
Our client, a leader in the retail industry is seeking a National Promotions Admin Controller to join their team based in Pinetown.
MINIMUM REQIREMENTS
- Marketing / BCom Degree / equivalent
- Knowledge of POS systems and campaign tracking platforms.
- Strong analytical skills with experience managing large datasets (Excel, Google Sheets).
- Ability to coordinate cross-functional teams and manage multiple deadlines.
- Excellent attention to detail and problem-solving abilities.
- Effective communication skills to liaise with suppliers, finance, and internal teams.
- 3-5 Years previous experience in loyalty programs, rewards campaigns, or retail promotions is an advantage.
MAIN JOB FUNCTIONS
Reward Campaign Management:
- Generate templates with national rewards products, redemption values, and barcodes for central office, and co-ordinate the same from regional reward campaign managers (mid-month, month-end, and special campaigns).
- Ensure all products and barcodes are accurately listed on the rewards platform (national, regional, and cross-border).
- Load national and regional rewards campaigns onto company console system
- Copy and publish national / regional reward campaigns to cross-border regions, ensuring proper approvals.
- Coordinate sign – offs for both national and regional campaigns.
- Publish national and regional campaigns, logging updates in relevant platforms.
Campaign Support & Troubleshooting:
- Act as a support liaison for the Retail Helpdesk, Rewards Call Centre, and Customer Care teams.
- Troubleshoot and resolve issues related to national and regional Reward campaigns, coordinating with internal teams and regional contacts.
- Ensuring all calls are logged accurately and in full via the support logging software.
- Weekly / Monthly reporting on all logged calls.
Training & Debriefing:
- Conduct training on the rewards platform for regional teams, assisting with campaign setup.
- Debrief Retail Helpdesk, Rewards Call Centre, and Customer Care teams on upcoming campaigns, promotions, and competitions.
Administration:
- Load & maintain national promotional grids on intranet
- Update & maintain all supplier ad spend contracts
- Generate supplier invoices for national rewards campaigns
