NOC Manager

SUMMARY:
A client in the analytics and intelligence space, is seeking an experienced and technically proficient Control Room Manager (NOC Manager) to lead their Tier 1 Operations Team in a high-availability Operations Center environment. This role is pivotal in maintaining 24/7 system up-time, managing incident response, and driving continuous performance improvements across all shifts. The ideal candidate is both a hands-on leader and strategic thinker, capable of overseeing shift operations, resolving escalations (Tier 2), and enforcing operational best practices.

POSITION INFO:

Required Qualifications

• 4+ years’ experience in Control Room, IT Operations, or Security Operations Center (SOC).
• 1–2 years in a supervisory or team lead role.
• Strong knowledge of system monitoring, escalation workflows, and incident management.
• Technical understanding of networks, servers, firewalls, and access control.
• Familiarity with monitoring tools (e.g., Zabbix, PRTG, SolarWinds).
• Strong documentation, reporting, and analytical skills.

Preferred Certifications

• Zabbix Certified Specialist (or equivalent)
• CompTIA A+, Network+, or similar technical certifications
• Security Operations or Control Room Certification (e.g., PSiRA)

Technical Skills

• Proficient with enterprise monitoring tools and system dashboards
• Strong troubleshooting of LAN/WAN, VPN, and remote access issues
• Familiarity with CCTV/NVR systems and integrations
• Sound understanding of uptime monitoring, data integrity, and incident protocols
• Experience with risk assessments and security investigations