NOC Manager

SUMMARY:
An Internal Vacancy exists for a NOC Manager (Vodacom) in the Critical Infrastructure Division based in Centurion.  
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:  

POSITION INFO:

• Render a comprehensive pro-active security service and overall Management of the Control Room
• Liaise with client, Regional Clients and handle all internal and External Security queries; 
• Ensure client satisfaction and retention; 
• Sustain growth and profitability; 
• Increase and sustain the performance and productivity of all staff; Sub-Contractor and Sub Divisions  
• Planning and management; 
• To deliver effective team management; 
• Financial management; 
• Personnel management; 
• Carrying out dynamic security and safety risk assessment; 
• Communicating effectively with the control room team and liaising effectively with the operational management teams within the project; 
• Maintaining effective relationships with client staff, management and contractor and service providers 
• Providing reports and recommending process improvements; 
• Acting as a focal point for security operations decision making during routine and emergency situations; 
• Adhering to compliance standards and relevant laws; 
• Alignment and liaison with all security service provider; 
• Alignment and to ensure allocation of all responsible sites are kept up to date, polygons and site lists spread sheet; 
• Proactive liaising with the OCC NOC and assisting with the proactive interaction; 
• To Have Security Technical Ability and Background; 
• Ensure compliance to the Company’s disciplinary code; 
• Ensure that all company SOP’s are followed; 
• Ensure training takes place as and when required; 
• After hour visits and willing to work long hours; 
• Willing to travel Nationally; 
• Any other duties deemed relevant to the role;  

• PSRA certification – Grade A; 
• Grade 12 or equivalent qualification; 
• Minimum 5 years’ operational management experience/exposure; 
• Good Labour Relations skills; 
• Excellent written & verbal communication skills; 
• A working knowledge of MS Office (Word, Excel, Outlook); 
• Bilingual (English and any other South African language); 
• Good interpersonal and customer relations; 
• Ability to work independently and under pressure; 
• Willing to work extensive hours as and when required; 
• Willing to work after hours and be on standby; 
• Clean disciplinary, criminal and credit record; 
• Code 08 Drivers license and own reliable transport; 
• Experience of implementing Quality Management Standards; 
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders; 
• Experience of working with control room systems; 
• Analytical and quality focused – able to produce accurate management information; 
• Excellent presentation and IT skills are required; 
• Target and KPI focused yet able to deliver whilst maintaining employee engagement; 
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs; 
• Experience of successfully leading teams to constantly achieve company objectives; 
• The ability to communicate with all levels, from senior management to operational staff;