SUMMARY:
Job Title: Multifunctional Trainer – Hospitality, Cleaning & Food and Beverage
Location: KZN - North Coast
Industry: Hospitality / Cleaning / Food & Beverage / Facilities Services
Type: Full-Time / Environment: High-performance, people-centric, service-driven
About the Role
Our client is seeking an experienced and hands-on Multifunctional Trainer to join their team in KwaZulu-Natal. The successful candidate will be responsible for planning, coordinating and delivering practical and theoretical training across Hospitality, Cleaning and Food & Beverage operations. This role requires an individual with sound industry knowledge, strong facilitation skills and the ability to develop employees' skills while ensuring consistent service delivery, hygiene, safety and operational standards across various sites.
POSITION INFO:
What you’ll be doing
- Training Delivery & Facilitation: Plan, coordinate and deliver theoretical and practical training across Hospitality, Cleaning and Food & Beverage operations.
- Cleaning & Hygiene Training: Train employees on cleaning procedures, chemical handling, cleaning equipment, hygiene standards, correct cleaning techniques and health and safety requirements.
- Food & Beverage Training: Facilitate training on food preparation, presentation, beverage service, food safety, hygiene, portion control, customer service and operational standards.
- Hospitality & Service Standards: Develop employees' understanding of professional conduct, guest interaction, customer service and service excellence.
- Induction & Onboarding: Facilitate training and onboarding for new employees, as well as refresher training for existing staff.
- Skills Assessments: Conduct practical and theoretical assessments to evaluate employee competencies and identify additional training requirements.
- Training Material: Assist with developing, updating and maintaining training material, assessment tools, checklists and learner documentation.
- Site Visits & Operational Support: Travel to operational sites to conduct training, monitor standards, provide coaching and support site management.
- Training Administration: Maintain accurate training registers, assessment records, attendance registers and competency documentation.
- Continuous Improvement: Identify operational skills gaps and recommend appropriate training interventions to improve employee performance and service delivery.
What you’ll need- Grade 12 / Matric.
- Relevant qualification in Hospitality, Food & Beverage, Cleaning Management or a related field.
- Valid and recognised training/facilitation certification is essential.
- Previous experience in a training, facilitation or skills development role.
- Minimum 2–3 years' relevant operational experience within Hospitality, Cleaning and/or Food & Beverage environments.
- Sound understanding of cleaning procedures, hygiene standards, food safety, health and safety and hospitality service standards.
- Experience conducting practical demonstrations, employee coaching and competency assessments.
- Strong communication, presentation, interpersonal and administrative skills.
- Ability to work independently, manage training schedules and engage with employees at different operational levels.
- Valid driver's licence is essential.
- Own reliable vehicle is essential.
- Willingness and ability to travel regularly between operational sites throughout KwaZulu-Natal.
What is in it for you?- Salary: R20,000 CTC per month.
- Full-time employment.
- Opportunity to contribute to employee development and operational excellence.
- Exposure to a diverse range of Hospitality, Cleaning and Food & Beverage operations.
A Few Things to Know- Location: KwaZulu-Natal.
- Travel: Regular travel between operational sites is required.
- Reporting Line: Training & Development Management.
- Candidates must be willing to undergo relevant background and pre-employment checks.
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