Motor Mechanic (BMW and Landrover) (Belville, CPT)

SUMMARY:
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POSITION INFO:

Main Objectives off this role:

• Remove and refit transmissions.
• Liaise with customers.
• Diagnosis of vehicles and liaison of faults to customers
• Road test vehicle fitted with repaired transmission using approved diagnostic equipment
• Ensure that quality and customer satisfaction standards are met

Qualifications:
Grade 12
Artisan/Trade test qualification
Basic Computing Skills

Experience:
At least 3 years experience in the automotive industry
Experience on BMW/ Land Rover

Job Description:

• Remove and refit transmission utilizing the correct tools and equipment
• Check for ancillary components that might be damaged and report to manager
• Conduct vehicle diagnosis using prescribed equipment
• Identify faults outside scope of transmission failure and report to supervisor/customer
• Conduct road tests to accurately identify the problem and to recommend the necessary action
• Inform supervisor of problems identified
• Communicate findings per vehicle to supervisor.
• Ensure that jobcard file is updated with electronic copy of faults found on vehicle during diagnosis and after repair.
• Propose plans to supervisor to increase efficiency and utilization in work area.
• Ensure that all worked is booked per job and reported to supervisor.
• Rebuilding of transmissions in rebuild section as and when required.
• Proactively identify customer needs, and opportunities to exceed customer expectations.
• Liaise with other business units/managers to resolve customer queries.
• Provide technical support and resolve customer queries
• Identify and report faults external to parameters of repair to customer
• Provide technical advice and resolve customer queries
• Provide customer with the latest information – to ensure that customers are updated on changes at all times
• Implement quality initiatives to meet identified performance standards
• Adhere to health and safety standards