Mid-Level On-Site Support Engineer

SUMMARY:
An established, leading IT and Telecommunications Managed Services Provider is seeking a dependable Mid-Level On-Site Support Engineer to be permanently based at a key client facility in Edenvale.

This role is ideal for a skilled IT professional looking for a dynamic environment supporting a predominantly Windows desktop and virtual server infrastructure while working alongside a global team of senior engineers.

POSITION INFO:

Key Responsibilities

• Deliver end-to-end onsite technical support across Windows desktop, laptop, and mobile devices.
• Maintain Windows servers in a virtualized environment.
• Administer user accounts, permissions, and group policies in Active Directory and Microsoft 365.
• Troubleshoot network connectivity, Wi-Fi, switches, routers, firewalls, and VPN setups.
• Manage IP telephony systems, print services, and endpoint security (EDR, antivirus, patching).
• Maintain clear system documentation and escalate complex issues when necessary.

Minimum Requirements

• 5–10 years’ experience in IT support with strong on-site client exposure.
• In-depth technical knowledge of Windows 10/11, Microsoft 365, Active Directory, and TCP/IP networking.
• Hands-on experience with switches, basic firewalls, VPNs, and mobile device management.
• Excellent problem-solving, communication, and client-facing skills.
• Microsoft or CompTIA (Network+, Security+) certifications are highly advantageous.