Member Liaison Officer

SUMMARY:
A great opportunity has become available for a Member Client Liaison to join the Product Team in Pla

POSITION INFO:

A great opportunity has become available for a Member Client Liaison to join the Product Team in Planet Fitness to utilize their strong understanding and working knowledge of the Health and Fitness industry. 

Key Performance Areas:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Frequently attend educational seminars to improve knowledge and performance level.
• Strong communication skills with the ability to relate to people at all levels (written and verbal)
• To proactively identify and support all customer requirements 
• To say abreast of all matters pertaining to company products and services
• Continually look to improve processes and address / raise issues that need attention

Requirements

• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Focused on achieving and exceeding defined goals and objectives
• A self-starter with high standards, capable of acting and working under own initiative.
• Client focused
• Team player
• Thrives in a fast-paced environment and demonstrate the ability to multi-task

If you would like to apply for this exciting role, we will require you to click on the link and complete the questionniare:<--------Please upload your CV here--------

**If you have not heard from Planet Fitness within 7 days, kindly note that you application has been unsuccessfull. 

**If you are a staff member, kindly follow the internal process.

NB! This job is now closed. You can apply for other jobs by uploading your CV.