Meetings & Events Manager

Key Responsibilities:

Commercial & Business Development

• Actively source and secure new meetings and events business through proactive sales activity.

• Analyze market trends and implement strategies to increase revenue and profitability.

• Build and maintain strong relationships with corporate clients, agents, and key stakeholders.

• Prepare and manage department budgets, forecasts, and financial reporting in line with hotel goals.

Operations & Event Execution

• Oversee the planning, coordination, and execution of all events, ensuring exceptional service delivery from inquiry to post-event feedback.

• Ensure detailed Banquet Event Orders (BEOs) are accurately created, distributed, and executed.

• Conduct site inspections and client meetings, ensuring all expectations are clearly understood and fulfilled.

• Drive standards of set-up, service, safety, cleanliness, and professionalism in all event areas.

Leadership & Team Management

• Lead, coach, and inspire the M&E team to achieve personal and departmental goals.

• Oversee recruitment, onboarding, training, and performance management of the team.

• Foster a positive, accountable, and high-performance culture within the department.

• Ensure team members uphold the highest standards of grooming, etiquette, and service excellence.

Guest Experience & Communication

• Serve as the primary liaison for event clients, ensuring all guest needs are anticipated and met.

• Monitor guest feedback and proactively implement improvements to enhance the guest journey.

• Engage with guests before, during, and after events to ensure satisfaction and encourage repeat business.

Quality & Compliance

• Ensure all events adhere to brand standards and health & safety regulations.

• Maintain meticulous records of events, inventory, and operational procedures.

• Collaborate with other departments (Kitchen, Housekeeping, Front Office) for seamless event delivery.

Financial & IT Responsibilities

• Lead the planning and budgeting process for the Meetings & Events department, ensuring alignment with the hotel's overall financial goals.

• Create detailed Profit & Loss (P&L) statements for each specialized event, evaluating cost-effectiveness and profitability.

• Monitor departmental financial performance, identifying areas for improvement in revenue generation and cost control.

• Process and verify all Opera system entries, including event charges, adjustments, deposits, and post-event reconciliations.

• Utilize event templates and tools for efficient planning, billing, reporting, and communication across departments.

• Ensure accurate and timely completion of all financial documentation, including invoicing, payments, and vendor management.

• Collaborate closely with the Finance team to ensure compliance with internal controls, audit requirements, and reporting standards.

• Support digital transformation by championing the use of technology and IT tools to streamline operations and improve efficiency.