Medical Receptionist

SUMMARY:
Our client is looking to employ a professional, reliable and highly organised Receptionist to join a busy paediatric medical practice. The Receptionist plays an important role in creating a professional and caring first impression for patients and parents, while ensuring that the reception and administrative functions of the practice operate efficiently and accurately.
 
The successful candidate will work closely with a small team and must be comfortable operating in a busy medical environment where accuracy, confidentiality, teamwork and attention to detail are essential.

POSITION INFO:
Requirements:

• Matric / Grade 12
• Previous reception or administrative experience
• Experience within a medical practice, hospital, healthcare or professional environment
• Experience dealing directly with clients, patients or members of the public
• Strong MS Office skills and working experience with electronic administrative systems
• Good telephone manner and written communication skills
• Own vehicle (highly advantageous

• Welcoming and assisting patients, parents and visitors professional and friendly
• Managing incoming telephone calls, messages and general enquiries
• Booking, confirming, changing and coordinating patient appointments
• Maintaining accurate patient information and records
• Assisting with patient files, medical reports and general documentation
• Liaising professionally with doctors, patients, parents, hospitals and other healthcare professionals
• Assisting with medical aid and other patient administration where required
• Processing and communicating information accurately and timeously
• Receiving payments and assisting with basic reception-related financial administration
• Maintaining an organised, professional and efficient reception area
• Working closely with reception and administrative staff to ensure duties are covered
• Assisting colleagues during busy periods and taking responsibility for tasks that need to be completed
• Maintaining strict confidentiality regarding all patient, medical and practice information
• Providing general administrative support to the doctors and practice team as required