Medical Receptionist

SUMMARY:
A leading client in the medical practice based in Durban, Overport is seeking for a professional and organised focused Medical Receptionist to join their team. The successful candidate will be responsible for managing the front desk operations, providing excellent customer service to patients, coordinating appointments and performing general administrative duties to ensure the smooth running of the medical practice.

The ideal candidate should have strong communication skills, excellent organisational abilities and the ability to maintain confidentiality while working in a fast-paced healthcare environment.

POSITION INFO:
Key Responsibilities:

• Welcome and assist patients in a professional and friendly manner upon arrival.
• Manage the reception area and ensure a professional and organised environment at all times.
• Answer incoming telephone calls and respond to patient enquiries in a courteous manner.
• Schedule, confirm and manage patient appointments using the practice management system.
• Capture, update, and maintain accurate patient records and personal information.
• Handle patient registrations and ensure all required documentation is completed.
• Process patient payments and issue receipts where required.
• Liaise with doctors and other healthcare staff to ensure effective communication.
• Manage incoming and outgoing correspondence, including emails and documents.
• Maintain patient confidentiality and comply with data protection policies.
• Assist with medical aid queries and administrative documentation when required.
• Ensure filing systems and patient records are organised and easily accessible.
• Support the practice with general administrative and clerical duties as required.

• Grade 12 / Matric certificate.
• Minimum 2–3 years’ experience in a receptionist or administrative role.
• Previous experience in a medical practice or healthcare environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with medical practice management systems will be advantageous.

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Professional telephone etiquette.
• High level of attention to detail and accuracy.
• Ability to multitask and work effectively in a busy environment.
• Strong customer service orientation.
• Ability to handle confidential information with discretion and professionalism.