Medical Receptionist

SUMMARY:
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POSITION INFO:

Key Responsibilities

Reception & Patient Interaction

• Greet and assist patients in a friendly, professional manner.
• Manage the reception area and ensure a welcoming environment.
• Handle patient queries in person, telephonically, or via email.

Appointment Management

• Schedule, confirm, and manage patient appointments.
• Maintain an accurate and up-to-date appointment diary.
• Manage cancellations and rescheduling of bookings.

Telephone Management

• Answer incoming telephone calls promptly and professionally.
• Direct calls to the appropriate person where necessary.
• Take clear and accurate messages.

Patient Administration

• Open new patient files and ensure all required patient information is captured accurately.
• Maintain and update existing patient records while ensuring confidentiality.
• File and manage patient documentation in accordance with practice procedures.

Administrative Support

• Assist the doctor with administrative tasks where required eg: Managing of emails.
• Prepare files for consultations.
• Process patient payments and issue receipts where applicable.
• Assist doctor with dispensing and clinical duties when required.

Minimum Requirements

• Previous experience as a Medical Receptionist or in a similar administrative role preferred.
• Mature, responsible, and professional demeanour.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Computer literacy and ability to work with medical practice software.
• High level of confidentiality and professionalism.

Key Competencies

• Professional telephone etiquette
• Attention to detail
• Patient-focused approach
• Ability to work in a fast-paced environment
• Reliability and punctuality

Working Hours

Monday to Thursday, 09:00 – 18:00, Friday 09:00 – 17h00.