Medical Practice Administrator

SUMMARY:
Are you an experienced and professional Medical Receptionist who thrives in a specialist practice environment?

Our client, a well-established medical practice based in Rondebosch, is seeking a professional and organised Medical Receptionist to manage front-desk operations and support the smooth running of the practice.

This role suits someone with medical industry experience, strong administrative skills, and a patient-focused approach.

POSITION INFO:
REQUIREMENTS

• Grade 12
• 5 years' experience in an administrative role
• Experience in the Medical Industry, and working with medical aids would be highly advantageous
• Capable of recognising the need for action, considering possible risks and taking responsibility for results
• Capable of making decisions timeously and taking responsibility for the consequences
• Bilingual in English and Afrikaans
• Computer Literate

• Manage the specialist’s diary, including scheduling, confirming, and coordinating patient appointments.
• Handle incoming calls professionally, capturing accurate and detailed messages.
• Welcome and register patients, ensuring all required documentation is completed and updated.
• Process medical aid claims, verify benefits, and assist patients with medical aid queries.
• Maintain patient records, ensuring confidentiality and accuracy at all times.
• Assist with billing, invoicing, and collecting payments where required.
• Monitor and respond to email enquiries timeously.
• Prepare consultation rooms by ensuring necessary documentation or files are available.
• Handle general administrative tasks such as filing, scanning, data entry, and maintaining the reception area.
• Ensure compliance with medical practice policies, confidentiality standards, and patient service protocols.
• Manage tasks independently, exercising sound judgement and taking responsibility for outcomes.