Marketing Manager / Relationship Manager

SUMMARY:
Join this top notch property company in Cape Town to establish a solid marketing footprint!

POSITION INFO:

The Manager will be responsible for creating an all-around-amazing
customer-journey experience through value propositions that enhance their tenant experience. Responsible for building and maintaining strong relationships and a sense of community-attuned to tenant needs.

Develop innovative customer add-on services through collaborative and financially astute business opportunities.

Operations:
• Analyse, gather and enlists the relevant service/amenities that are required within each building and/or area.
• Address day-to-day tenant issues including coordinating and managing building related services as necessary.
• Partner with organisations on services that will add value to existing clients and their employees.
• Negotiate and Manage Service Level agreements with these organisations to ensure the quality and presentation are aligned with the organisation brand.
• Ensure cost effectiveness of these services.
• Develop model to ensure these services are attractive and cost effective to existing clients while still cost neutral to the organisation (where possible).
• Connect with local organizations/tenants and attend networking events to promote the organisation''s community and identify potential service providers.

Hospitality:
• Develop relationships with tenants and proactively gather information on their needs to identify both the organisation and tenant services that could help them achieve their goals.
• Identify and execute opportunities to connect tenants with each other.
• Support the planning and supervision of educational, professional and personal development events based on tenant needs.
• Ensure a gracious arrival experience for all tenants, prospective tenants and guests.
• Recommend best practices to your General manager for the benefit of the broader company related to tenant experience, new deals, hospitality services, operations, events and training.

Experience & Qualifications
• Bachelor’s Degree or equivalent.
• 5+ years’ experience in operations, ideally in hospitality or customer services.

Personal Attributes
• Fluent language and understanding of diverse cultures required.
• Financial literacy and business operations experience a plus.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organization skills with the ability to multitask projects through from start to finish.
• Passion and understanding for entrepreneurial communities.
• Self-Driven

Competencies and Skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Ability to embrace and foster continuous change and improvement (Innovative).
• A flexible, adaptable approach to work and the ability to work well with a broad range of both functions and personalities, establishing yourself as part of a team.
• A passion for people, places, communication and creativity

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