SUMMARY:
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POSITION INFO:
Mandarin-Speaking VIP Executive Host | Johannesburg | Permanent
Are you fluent in Mandarin and English, with a natural ability to build relationships and deliver exceptional guest experiences? This is an opportunity to work with high-value international clientele in a premium gaming and entertainment environment.
The Mandarin-Speaking VIP Executive Host will be responsible for developing and maintaining relationships with VIP guests, ensuring they receive personalised attention and a consistently high standard of service. The role combines guest relationship management, VIP account development, event coordination and business development, with a strong focus on understanding individual guest preferences and creating memorable experiences.
Working closely with casino and hospitality teams, the successful candidate will coordinate reservations, gaming preferences, special requests and exclusive guest experiences. The position also requires the ability to attract new high-value customers, build a strong network and contribute to the ongoing development of the VIP guest portfolio.
The employer is a leading South African gaming, hospitality and entertainment destination, offering premium accommodation, dining, gaming and leisure experiences. Its guest-focused environment places importance on service excellence, relationship management and delivering personalised experiences to a diverse clientele.
What You'll Do
Welcome and host Mandarin-speaking VIP guests, providing personalised assistance throughout their visit.
Build and maintain strong relationships with high-value customers, developing a detailed understanding of their preferences and expectations.
Manage VIP guest accounts and coordinate tailored services to enhance the overall guest experience.
Organise and facilitate exclusive events, dinners and entertainment experiences for VIP guests.
Work closely with gaming and hospitality teams to coordinate reservations, gaming preferences and special requests.
Respond to guest enquiries and resolve service-related issues promptly and professionally.
Identify opportunities to attract new VIP clients and promote the venue's gaming, hospitality and entertainment offerings.
Build and maintain professional networks with high-net-worth individuals and relevant contacts.
Maintain accurate records of guest interactions, preferences and feedback.
Use guest feedback and relationship insights to support service improvements and strengthen customer loyalty.
What You Bring
Fluency in Mandarin and English, both spoken and written.
Experience in hospitality, casino operations, VIP hosting or a guest relationship management environment is preferred.
Strong interpersonal, networking and relationship-building skills.
A natural ability to engage with high-value clientele in a professional and discreet manner.
Excellent customer service and problem-solving capabilities.
Strong organisational skills and attention to detail.
The ability to manage multiple priorities in a fast-paced environment.
A flexible approach to working hours, including evenings, weekends and public holidays as required.
Knowledge of casino operations would be advantageous.
What Success Looks Like
Strong, lasting relationships with Mandarin-speaking VIP guests.
Consistently high levels of guest satisfaction and personalised service.
Effective coordination of VIP reservations, gaming preferences and special requests.
Well-executed exclusive events and guest experiences.
Growth and retention of the VIP customer portfolio.
Successful identification and engagement of potential new VIP clients.
Accurate guest records and meaningful feedback that supports service improvements.
Positive collaboration with gaming, hospitality and other operational teams.
