Manager: ICT and DevOps

Responsibilities/Tasks:

ICT

• Line management of the ICT team
• Formulation and implementation of an annual ICT Strategic Plan and associated budget
• Management of electronic information on company servers
• Chair of the ISMC (Information Systems Management Committee)
• Interact with company management regarding Interfront’ s technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and its clients
• Establish and maintain the ICT governance policies and procedures
• Manage IT Security/Cybersecurity and incident response operations
• Project management all ICT projects
• Manage ICT operations and participate hands-on in providing the following services:
  • Service-level management (Availability and Capacity management, IT service continuity management and Information security management)
  • Service transition management (Change management, Service asset and configuration management and Release and deployment management)
  • Service operation management (Event and incident management, access management, request tracking and fulfilment)
• Support the organisation’s Business continuity initiatives and operations
• Manage and implement continuous improvement initiatives in the ICT department
• Ensure smooth operation of the ICT Service desk to ensure SLA targets are met and escalations are handled efficiently.

• Specifically act as the company’s information security officer
  • Communicate areas for improvement to management to improve the overall effectiveness of security safeguards and controls in the organization
  • Respond to emerging threats and other forms of targeted attacks, organized crime, ransomware etc.
• Implement new and maintain existing cyber security initiatives and provide input into internal IT Security standards, and implement control and risk procedures

 
DevOps

• Line management of the DevOps team
• Formulation and implementation of an annual DevOps Strategic Plan
• Interact with Dev, SE and QA teams with the view to better equip or optimize the ways in which DevOps delivers services to its clients
• Establish and maintain DevOps procedures and ways-of-working
• Provide leadership and guidance to project deployment and integration engineers in their daily operational tasks as well as expanding their capabilities.
• Project management all of DevOps internal projects
• Participating in the decision-making processes with respect to the evaluation and adoption of new technologies.

 
Role Requirements

• Relevant qualifications and certifications in IT
• 5+ years’ experience as team leader/manager in an IT corporate environment
• Knowledge of ICT technologies such as storage, networking, virtualization, firewalling, and antimalware/antivirus, messaging platforms, VPN, open source technologies, Server technologies (UX, Linux, Windows) backup and replication.
• Knowledge of cybersecurity concepts such as intrusion detection, prevention and hacking countermeasures.
• Knowledge of database administration and best practices.
• Experience in solving technical issues inherent to large software systems development (build processes, release management, deployment).

 
Knowledge of the following technologies are advantageous

• Software Build Automation e.g. Maven, Jenkins, Nexus
• Automation e.g. puppet, Ansible
• Monitoring e.g. Opsview, Nagios, Zabbix, Zenoss
• Source control management e.g. Git, Subversion
• Service Desk/Issue Management tools e.g. Jira Service Desk
• Database Administration e.g. DB2, Oracle, SQL Server
• Experience in shell scripting.

 
Personal Profile

• Mature technologist with a solid grounding in the technical challenges of complex IT environments.
• Leadership and people management abilities – manage, coordinate, monitor, mentor, coach
• Self-starter and self-motivated
• Flexible
• Team and people orientated
• Service-oriented
• Results-oriented
• Organised, structured and attention to detail.
• Good communication skills (both written and verbal)
• High organisational awareness and influencing skills.
• Excellent conflict management and conflict resolution skills.

What can we offer you:

We bring proven, modern, flexible and cost effective Customs innovations to the borders of South Africa and Luxembourg. Our clients benefit from our holistic approach to transformation and our experience in delivering large scale modern Customs solutions. The world changes daily and Customs agencies are defined by those changes, be it shifting trade and travel trends, to complex economic, social and political realities in our interconnected world.

We ensure that we are on top of those trends and changes and we constantly re-focus and customise our smart software solutions.

Benefits

•  Performance bonus
•  Medical aid
•  Retirement annuity
•  Group life and Income protection

Leave

•  24 days annual leave
•  Study leave
•  Sick leave
•  Paternity leave
•  4 months fully paid maternity leave
•  Family responsibility leave
•  Office shut down in December between Christmas and New Years day

Environment

•  Great team environment
•  Flexible working hours
•  Superb, highly skilled and diverse team
•  Relaxed dress code
•  Wellness days
•  Employee wellness programme for all staff
•  Referral commission

 Development opportunities

•  Training and career development
•  Study assistance (if one is studying towards a qualification which is in line with the company objectives)