Manager / Guide Couple

SUMMARY:
A luxury lodge  in the Kruger National Park is looking for a MANAGER / GUIDE COUPLE

POSITION INFO:
Set deep within the Mluwati Concession of the Kruger National Park, this luxury lodge is part of a group known for exceptional hospitality. We're looking for two key team members to join the lodge: a Camp Manager who can lead operations with maturity and composure, and a Field Guide who knows the bush inside and out and can share that passion with guests. 

Core Criteria: (Manager)

• Minimum 3 years’ experience in camp or lodge management
• Strong leadership, interpersonal, and crisis management skills
• Must demonstrate maturity, professionalism, and excellent communication skills
• Valid driver’s licence and off-road driving proficiency
• First aid training and basic mechanical/electrical knowledge are beneficial
• Proficient in Microsoft Office
• Knowledge of Kruger Park geography preferred
• Familiarity with South African tourism regulations and Acts
• Fluency in English; Shangaan or related African language advantageous
• Knowledge of foreign languages would be advantageous
• Warm, professional, and guest-centric demeanor
• Adaptable, resilient, and composed under pressure
• Passionate about flora, fauna, and cultural engagement
• Capable of working independently, handling pressure, and taking full responsibility for tasks

• Operational Management
• Guest Experience
• Staff Leadership
• Financial Oversight
• Compliance & Sustainability
• Health & Safety
• Reporting & Communication
• Continuous Improvement

• Valid South African Guide’s Licence and PDP
• FGASA NQF 4 with Apprentice Trails (Lead Trails beneficial)
• DEAT Registration (Mpumalanga)
• Minimum 3 years’ Big 5 experience as a Field Guide/Ranger
• Valid First Aid certificate to handle trauma care
• Strong communication, hosting, and interpersonal skills with outgoing personality
• Self-disciplined, punctual, and respectful team player
• Basic vehicle maintenance and radio communication knowledge
• Cultural awareness
• Must have an in-depth knowledge of local wildlife, bird species and plant life

• Conduct game drives, bush walks and other immersive wildlife experiences, ensuring the safety of guests
• Sharing knowledge of wildlife, bird species, plant life, community, ecology and conservation with guests
• Interact professionally with guests and provide excellent customer service
• Hosting of guests at meals and/or for drinks
• Discretely communicate guest preferences and special requirements that were not yet recorded, to the camp manager promptly
• Service of food and beverages according to hygiene standards
• Vehicle and equipment maintenance 
• Must be familiar with SANParks rules and regulations related to the reserve
• Comply with game driving protocols
• Provide emergency response if necessary, in accordance with company procedures and first aid protocols
• Camp support (transfers, animal control, guest luggage, maintenance)
• Rifle handing in accordance to protocols

• Live in-position with accommodation
• All meals on duty are included
• 7 consecutive days off per month
• 21 consecutive days annual leave per year
• 5% compulsory provident fund contribution