Manager: Digital Channels

SUMMARY:
Our client in the Network Communications sector is seeking a Manager: Digital Channels on a contract duration of 5 months 

Role Overview
The Manager: Digital Channels is responsible for leading the design, delivery, and optimization of customer-facing digital platforms (web, mobile, omni-channel, and emerging digital touchpoints). This role ensures seamless, secure, and innovative digital experiences, while aligning channel delivery with enterprise engineering standards, architecture, and governance.

POSITION INFO:

• Educational Qualifications
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related discipline (mandatory).
• Postgraduate qualification (MBA, MSc in Digital Transformation/IT) – advantageous.
• Certifications:
• Agile / Scrum Master, SAFe Agilist
• Cloud certifications (AWS, Azure, GCP – preferred)
• UI/UX or digital product certifications – advantageous

• Relevant Experience
• 8–12 years’ experience in software/digital engineering, with at least 3–5 years in a leadership role managing digital platforms.
• Proven track record in managing customer-facing digital solutions (mobile, web, omni-channel).
• Experience integrating digital platforms with enterprise systems and APIs.
• Strong background in agile delivery, DevOps practices, and digital product lifecycle management.
• Prior experience in financial services, fintech, or large-scale enterprise digital environments preferred.

• Core Skills & Competencies
• Strong technical expertise in digital platforms, mobile/web development frameworks, APIs, and DevOps.
• Deep understanding of customer experience, UI/UX, and digital adoption trends.
• Excellent leadership, stakeholder engagement, and communication skills.
• Ability to balance speed-to-market with security, compliance, and enterprise standards.