Maintenance / Field Guide

SUMMARY:
A beautiful bush retreat is looking for a MAINTENANCE / FIELD GUIDE to join their team

POSITION INFO:
This role is ideal for someone who enjoys creating exceptional guest experiences and is comfortable working across different areas of lodge operations. We are particularly interested in candidates who can bring additional skills, whether as a front-of-house professional able to assist with occasional guiding duties, or as a maintenance savvy guide with strong guest relations and front-of-house capabilities.

Core Criteria: 

• Previous experience in hospitality, guest relations, lodge operations, or guiding
• Minimum FGASA NQF2
• Must have own transport and license
• Excellent communication and interpersonal skills
• Passion for delivering exceptional guest experiences
• Professional appearance and positive attitude
• Ability to work independently and as part of a team
• Flexible and willing to assist across multiple departments
• Strong problem-solving abilities and attention to detail

• Deliver outstanding guest service throughout the guest journey.
• Welcome, host, and assist guests during their stay.
• Coordinate guest activities, schedules, and special requests.
• Ensure guest areas are presented to the highest standards.
• Support smooth day-to-day lodge operations.
• Liaise effectively with housekeeping, kitchen, guiding, and maintenance teams.
• Assist with guest activities and experiences as required.
• Where suitably qualified, provide occasional game drives or guided experiences.
• Assist in other operational departments when needed to support the lodge team.