SUMMARY:
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POSITION INFO:
MANAGER: CALL CENTRE (STUDENT ENROLMENTS)/EAST LONDON – Job applicants MUST HAVE previous Call Centre Management experience, non-negotiable
Essential Work Experience
10 years in Contact Centre Sales Management
Track record of management experience and capability to manage, motivate teams and lead them in achieving objectives.
Strong understanding of sales strategies, metrics, and performance Management
Proficiency in Microsoft Office Suites and CRM Software; Power BI
High level of professionalism and attention to detail, with ability to work under pressure and meet deadlines.
Excellent analytical skills with the ability to interpret complex data and trends.
Strong leadership, team management, problem-solving skills.
Ability to motivate and inspire sales teams to achieve high performance.
Functional Accountability
Monitor and analyse enrolment performance metrics
Analyse data Identify trends, opportunities, and areas for improvement
Collaborate with leadership to align enrolment strategies with organizational objectives.
Identify best practices and innovative approaches to improve enrolment processes
Oversee the implementation and utilisation of tools and CRM systems
Ensure enrolments team are effectively using tools and systems to track and manage their activities.
Set clear performance goals and targets in collaboration with leadership.
Develop and manage performance tracking systems
Provide ongoing coaching and support to enrolment team members
Conduct regular performance reviews
Prepare and present performance reports to senior management
Implement corrective actions and performance improvement plans as needed.
Evaluate and refine enrolment processes
Stay informed about industry trends, market conditions, and competitive landscape.
Use market insights to adjust enrolment strategies and tactics accordingly.
Provide recommendations on product positioning and market opportunities.
Implement best practices and continuous improvement initiatives
Conduct regular reviews of sales processes and make recommendations for enhancements.
Salary – Market related
Application Process: Please apply online or mail CV to with CALLCENTREMANAGER as a reference. If you don’t hear from us within 4 weeks of your application, please consider your application unsuccessful
