SUMMARY:
We are looking for a Lutron Technician in Gauteng, Sandton:
POSITION INFO:
This dynamic role relies on the ability to deliver exemplary customer service, as well as product/technical training for new Lutron dealers. Co-ordination with the rest of the Lutron team is crucial to achieving objectives from initial contact to project completion.
Job Objectives
- Solid grasp of all technical requirements in the Lutron product line
- Development and maintenance of training documentation
- Efficient management of RMA processes
- Technical and design assistance to dealers on Lutron lighting & shading projects
Task Description - Ensure a solid foundation in all aspects of Lutron hardware based on the training that is provided by Lutron international.
- Confident approach to training of current and new dealers in Lutron Homeworks for residential installations.
- Thorough diagnosis and reporting on returned hardware for RMA purposes according to the warranty offered by Lutron.
- Read and understand architectural drawings and lighting layouts to create and present an accurate representation of hardware requirements.
- Assist dealer network with on site troubleshooting and diagnosis of issues via telephone, remote or on-site support.
- Ensure that there is solid and open communication with the rest of the team.
Minimum Requirements:- Min 3 years in a technical support role (Smart home industry preferred)
- Strong IP networking skills
- Mature individual
- Good communication skills
- Planning and project management
- Sound decision-making ability
- Skilled problem solver
- Results orientated
- Strong sense of accountability
- Must enjoy working in cross-functional teams with tight deadlines and under high pressure
Salary - R25k pm
