Logistics Dispatch Manager

SUMMARY:
A well-established manufacturing company based in the East Rand in cardboard packaging is seeking an experienced Logistics Dispatch Manager to oversee and manage its dispatch operations

POSITION INFO:

Minimum Requirements

• Minimum of 8–10 years' experience in logistics, dispatch or warehouse management.
• Proven experience managing a large dispatch operation and a fleet of vehicles (approximately 40 trucks).
• Experience managing large teams (approximately 70 employees).
• Manufacturing, FMCG or distribution industry experience is highly advantageous.
• Sound knowledge of ERP systems with the ability to quickly learn an in-house warehouse management system.
• Good understanding of ISO 9001 quality standards.
• Experience working within a unionised environment will be advantageous.
• Strong leadership, organisational and problem-solving skills.
• Stable employment history with no frequent job changes.
• Valid driver's licence.

Key Responsibilities

• Manage the daily dispatch operations, ensuring all customer deliveries are completed accurately, safely and on time.
• Lead, motivate and supervise a team of approximately 70 employees across the dispatch department.
• Plan and optimise delivery schedules, fleet utilisation and resource allocation to maximise operational efficiency.
• Coordinate daily dispatch activities, route planning and communication with drivers and internal departments.
• Oversee loading activities, quality inspections and dispatch documentation to ensure compliance with company standards.
• Monitor inventory accuracy, returned stock and dispatch records.
• Ensure compliance with company policies, ISO 9001 quality standards, health and safety regulations and operational procedures.
• Monitor fleet performance, vehicle availability and operational efficiency.
• Investigate and resolve delivery issues, customer queries and operational challenges.
• Prepare operational reports and analyse dispatch performance to identify areas for continuous improvement.
• Work closely with the night shift management team to ensure an effective shift handover and uninterrupted operations.
• Report directly to the Business Manager and Directors.