Logistics Controller

SUMMARY:
-

POSITION INFO:

Logistics Controller

The Ready-Mix Concrete Logistics Controller will be responsible for managing the logistics operations of our ready-mix concrete supply chain for the Transkei and Lesotho regions, ensuring efficient delivery of concrete products to construction sites while maintaining the highest standards of service. This role requires strong organizational skills, attention to detail, and the ability to coordinate logistics activities to meet customer requirements and project deadlines.

Key Responsibilities:

1. Requests and Order Management:

• Receive request for quotation and attend to within mandated turnaround time/escalate to tenders’ department where required.
• Receive orders for ready-mix concrete from customers, ensuring to include concrete specifications, quantities, and delivery locations, special instructions, etc.
• Coordinate with the operational team ensuring timely fulfillment of customer orders.
• Communicate with customers to confirm order details, delivery schedules, and any challenges experienced.

2. Dispatch and Routing:

• Plan and optimize delivery for ready-mix concrete trucks based on order locations, traffic conditions, and truck/plant capacities.
• Monitor truck movements and obtain/provide real-time updates from dispatchers/ to customers and project stakeholders regarding delivery status.

3. Customer Service:

• Serve as the primary point of contact for customers regarding concrete orders, delivery inquiries, and scheduling changes.
• Resolve customer complaints or issues related to delivery delays, product quality, or service discrepancies in a timely and professional manner, by escalating to the appropriate department head and ensuring close out within the acceptable timeframes.
• Build and maintain positive relationships with customers, contractors, and project managers to enhance customer satisfaction and loyalty.

4. Raw Material Management:

• Monitor inventory levels of raw materials, aggregates, and cement to ensure adequate supply for concrete production.
• Coordinate with suppliers to replenish inventory as needed and optimize inventory levels

Minimum Requirements:

• Male/Female, between ages of 30-50
• Physically fit and healthy
• Matric
• Relevant tertiary qualification advantageous, but not mandatory
• Valid drivers license within own car
• At least 5 years’ experience in logistics coordination, preferably within the ready-mix concrete/Construction industry
• Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple priorities simultaneously
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, drivers, and customers
• Familiarity with concrete production processes, and the logistics related thereto
• Proficiency in Microsoft Office
• After hour and weekend work will be required where orders are placed during this time