Lodge Manager / Admin Couple

SUMMARY:
An intimate, luxury safari lodge is seeking an experienced LODGE MANAGER / ADMIN COUPLE to join their team.

POSITION INFO:
This role is based on the borders of Hluhluwe in protected wetlands within KwaZulu Natal. The couple will take joint responsibility for the overall management of the lodge, with one partner focusing on lodge operations and guest experience, and the other overseeing administration and accounts. The role requires a strong combination of front-of-house hosting, team leadership, and solid administrative control to ensure the smooth day-to-day running of the property.

Candidate Responsibilities:

• Oversee daily lodge operations with a strong focus on delivering exceptional guest experiences
• Host guests and ensure a warm, personalised, and attentive service environment
• Lead and manage lodge staff, maintaining a positive and professional team culture
• Work closely with the Head Chef, overseeing food quality, presentation, and overall dining experience
• Conduct food and beverage stock takes, place orders, and manage stock control
• Manage reservations, guest billing, and general lodge administration
• Handle basic accounting functions, including accounts, reconciliations, and system management (e.g. Pastel)
• Ensure smooth lodge logistics, attention to detail, and consistently high service standards
• Maintain strong communication with owners and align with their operational expectations

• 5–10 years’ experience within a luxury lodge environment
• Proven track record with strong, contactable references (owners will be contacted directly)
• Stable career history
• Strong initiative, common sense, and the ability to read guests and adapt service accordingly
• Excellent interpersonal skills with both guests and staff
• Solid administrative and financial understanding, including reservations and guest billing systems
• Experience with accounting systems (e.g. Pastel) for the administrative partner
• Hands-on, flexible approach with the ability to work across multiple departments
• Ability to work closely with owners and integrate into an established team culture