Lodge Manager

SUMMARY:
The main purpose of the Lodge Manager is to manage the lodge and its team and create a memorable guest experience, in line with Standard of Excellence and SOPs.
Report to the General Manager.
Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
Management and ensuring morale and ongoing skills development and knowledge of employees of the lodge staff in line with the Standard of Excellence.
Support and active participation in effective human resources (inclusive of recruitment, inductions, onboarding, and performance management).
Maintain the highest standards of housekeeping, gardening, and maintenance in keeping with the design visual audits.
Effective financial management through the administration of orders and stock control.
Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
Effective daily administration of the concierge and reception duties.
Ensuring the quality and care of equipment and products.
Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.
Contribute towards the sustainability operations of the lodge, operating within lodge environmental parameters and constantly looking for ways to further ‘green’ lodge operations.
Active participation in and effective communication and support of conservation message and purpose.
All roles may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Fosters a culture of collaboration, and with this support of the multi-skilling of staff.

POSITION INFO:
Skills & Experience

• A minimum of 6 years of work experience – including management in a well-recognized five-star hotel or world-class lodge.
• High standards of service excellence and a passion for the industry.
• Exceptional Food and Beverage knowledge of its preparation and terminology.
• Awareness of dietaries and allergies.
• Financial management ability.
• Exceptional English and a second language would be preferable.
• Good computer literacy.
• Excellent management ability and communication skills.
• A clear understanding of basic labour law and disciplinary procedures.
• A developmental approach to staff.
• Understanding of housekeeping and maintenance procedures.
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
• Reporting skills.
• A hardworking, cooperative manner.
• Attention to detail.
• Assertiveness, patience, and good organizational skills.
• Valid Driver’s license.