Lodge Manager

SUMMARY:
Duties include but are not limited to:
 
All daily tasks surrounding guest experience, administration roles, camp management and team management. 
Guest experience rolls include hosting guests, check in and check out, liasing with reservations, communicating guest preferences and requirements to team, serving meals and drinks, facilitating game drive and external activites. 
Daily administrative roles include daily stock management, preparing guest documentation, invoicing, ordering, and keeping up to date with the reservations system. 
Camp management roles include room and camp checks and identifying maintenance issues. 
Team management roles include hosting morning meetings, enforcing codes of conduct, training of team members, assigning duties and shifts, maintaining staff schedule, ensuring standard operating procedures are being followed and dealing with staff discipline. 
Management and training of all operating procedures and policies around guest service with entire team. 
Human resource management, including ensuring team is following codes of conduct, disciplinary hearings, issuing of written and verbal warnings and all human resource related activities in coordination with Operations manager and owners. 
Creation and maintenance of all guest service-related standard operating procedures including but not limited to in-room housekeeping, lodge housekeeping, bar procedures, aesthetics in camp, and guest delights (in coordination with Operation Manager and owners). 
Training and monitoring of five-star service levels and offerings for food and beverage departments. 
Position reports to Owners, Operations Manager and Lodge Manager. Stands in for Lodge Manager when LM is on days off.

POSITION INFO:
Ideal candidate speaks fluent English and Zulu, has a hospitality degree, and minimum of two years of entry level management experience (ideally in 5* environment). Preference for candidate with strong, friendly personality, which can host guests and simultaneously command respect. Preference for strong administration skills. This is a great position for a younger candidate to gain hands-on experience in a five star lodge in all aspects of lodge operations. Because position stands in as lodge manager, candidate must come with some prior management experience and maturity.