Lodge Manager

SUMMARY:
Duties and Responsibilities
Operational Management

• Oversee daily operations of all lodge departments: front office, housekeeping, food & beverage, kitchen, maintenance, guiding, and guest activities.
• Ensure smooth coordination between departments for seamless guest experiences.
• Manage budgets, financial controls, stock, and cost control measures.
• Ensure compliance with lodge policies, legal requirements, and health & safety standards.

• Uphold and deliver exceptional 5-star guest service and hospitality.
• Handle guest feedback, complaints, and special requests efficiently.
• Create unique, memorable experiences that reflect the lodge’s brand and setting.
• Engage with guests personally to build relationships and ensure satisfaction.

• Lead, train, mentor, and motivate a multicultural team.
• Manage staff rosters, performance appraisals, and disciplinary procedures.
• Drive service excellence through continuous training and development.
• Foster a positive team culture aligned with luxury hospitality standards.

• Prepare operational and financial reports for lodge owners/Head Office.
• Monitor revenue, expenses, occupancy, and guest satisfaction metrics.
• Implement efficient systems for reservations, stock control, and procurement.
• Maintain supplier relationships and negotiate best pricing.

• Oversee maintenance of lodge facilities, vehicles, and equipment.
• Ensure sustainability practices (energy, water, waste management).
• Work with the guiding/conservation team to integrate wildlife experiences with responsible eco-tourism practices.

POSITION INFO:
Qualifications and Experience

• Education:
• Diploma/Degree in Hospitality Management, Tourism, or related field.
• Additional training in Business Management or F&B advantageous.
• Experience:
• Minimum 5–7 years lodge/hotel management experience, with at least 3 years in a senior role at a 5-star game lodge.
• Strong track record in luxury guest service, operations, and staff leadership.
• Experience managing multicultural teams in a remote environment.
• Skills & Attributes:
• Strong financial and administrative management skills.
• Excellent interpersonal and communication abilities.
• Guest-centric mindset with strong problem-solving skills.
• Ability to work under pressure and in a remote, rural environment.
• Computer literate (MS Office, reservations systems such as Opera, Panstrat, or similar).
• Hands-on, proactive, and adaptable.
• Knowledge of Zulu culture and fluency in English (Zulu/Afrikaans advantageous).
• Other Requirements:
• Driver’s license and ability to operate lodge vehicles.
• Willingness to live on-site in Mkuze area.
• Passion for wildlife, conservation, and authentic safari experiences.