Lodge Manager

SUMMARY:
5* Game Lodge in Manyoni Private Game Reserve, Northern KZN is currently looking for a Lodge Manager to join their team.

POSITION INFO:
Duties:
 
Responsible for all lodge operations and take initiative to solve all problems as they arise.
Create and construct beautiful guest experiences such as bush dinners, gin stops and anything else that will add to the overall guest experience.
Hands on and actively involved in day-to-day operations by assisting & training staff as needed. Dynamic and willing to fill in where needed. 
Welcome and assist guests, handle complaints, and ensure their comfort and satisfaction.
Hire, train, and manage staff, ensuring they provide excellent service and adhere to policies.
Oversee daily operations, including reservations, check-in/check-out procedures, and maintenance.
Ensure the lodge's facilities, grounds, and accommodations are clean, well-maintained and up to standard.
Manage the lodge's budget, track revenue, and ensure profitability.
Liaise with other departments, staff, and external vendors to ensure smooth communication and coordination.
Monitor and ensure the safety of guests and staff, addressing any potential hazards or concerns.
Implement marketing and sales strategies to attract guests and increase occupancy.
Address any issues or problems that arise, providing prompt and effective solutions.
 
Requirements:
 
Grade 12
Formal qualifications
At least 4 years’ experience in a similar role preferably at 5* establishments.
Good understanding of all functions of a lodge operation
Able to host guests and have an outgoing personality.
Strong administration and organizational skills.
Fully computer literate
Strong leadership and management skills, with good communication skills
Driver’s license essential