An exclusive 5-star safari lodge is seeking an experienced and passionate Lodge Manager to oversee the daily operations of a luxury bush property. The role requires a dynamic, hands-on individual who thrives in a remote environment, is committed to delivering exceptional guest experiences, and can effectively lead a diverse on-site team. The ideal candidate will have a solid background in lodge operations, staff management, and high-end hospitality service standards.
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Manage all aspects of daily lodge operations, ensuring smooth and efficient running across all departments.
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Lead and mentor department heads and staff including housekeeping, food & beverage, guiding, maintenance, and administration.
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Ensure consistently high levels of guest satisfaction and service delivery.
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Address and resolve guest queries, feedback, and special requests with professionalism and care.
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Oversee budgeting, financial controls, procurement, stock management, and monthly reporting.
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Maintain effective communication and coordination with head office and third-party suppliers.
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Uphold health, safety, and compliance standards in line with company policies and legal regulations.
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Foster a positive team culture and support ongoing staff development and motivation.
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Minimum of 3–5 years’ experience in a senior lodge or hotel management role.
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Strong leadership and interpersonal skills with a hands-on management style.
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Proven ability to manage multi-disciplinary teams in a remote, live-in environment.
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Excellent organizational, communication, and problem-solving abilities.
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Hospitality management qualification or equivalent experience (preferred).
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Proficiency in lodge management and reservation systems (e.g., Panstrat, RoomRaccoon, or similar).
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Passion for nature, conservation, and the luxury safari experience.
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Ability to work under pressure and adapt to the challenges of a bush-based setting.
