Lodge Anchor, Food & Beverage / Front of House

SUMMARY:
Join one of Africa’s most prestigious luxury lodges, where service excellence, attention to detail, and warm hospitality define every guest experience. As the Lodge Anchor, you will be a key operational link between management and frontline teams, ensuring smooth day-to-day operations in Food & Beverage or Front of House.

POSITION INFO:

Key Responsibilities

• Welcome and host guests with professionalism and warmth, ensuring every stay is memorable.
• Oversee the smooth running of guest arrivals, check-ins, and departures.
• Handle guest requests and feedback promptly and efficiently.

• Coordinate daily F&B operations, ensuring impeccable service and presentation.
• Work closely with the kitchen team to maintain menu quality and timely service.
• Monitor stock levels, ordering, and cost controls in line with budget.

• Act as second-in-command to the Lodge Manager in designated areas.
• Assist with rostering, training, and guiding team members to uphold service standards.
• Ensure operational procedures and brand standards are consistently met.

• Maintain accurate records of guest preferences, special requests, and operational checklists.
• Support with reporting on guest satisfaction, F&B costs, and operational issues.

Minimum Experience & Requirements

• Matric; hospitality qualification advantageous.
• Minimum 3–5 years’ experience in Food & Beverage or Front of House in a luxury lodge/hotel environment.
• Strong interpersonal, communication, and organisational skills.
• Excellent guest-relations abilities with a genuine passion for hospitality.
• Ability to work under pressure in a remote, high-end environment.
• Valid RSA ID and Driver’s Licence required.