Lodge Anchor – Front of House / Guest Liaison

SUMMARY:
We are looking for a dedicated and professional Lodge Anchor to join our team and play a pivotal role in delivering an exceptional guest experience. This is a key position in the lodge, serving as the first point of contact for our guests and ensuring smooth day-to-day front of house operations.
Role Overview:
As the Lodge Anchor, you will be responsible for creating memorable experiences for our guests by providing a warm welcome, assisting with check-ins and check-outs, and addressing any queries or special requests. You will coordinate closely with housekeeping, reservations, and other lodge departments to ensure that operations run seamlessly. Your role is crucial in upholding our high standards of service and professionalism, and you will act as a trusted liaison between guests and the lodge team.

POSITION INFO:
Key Responsibilities:

• Greet guests on arrival, manage smooth check-in and check-out processes, and provide personalized attention throughout their stay
• Respond promptly and effectively to guest enquiries, requests, and feedback, ensuring their experience exceeds expectations
• Coordinate with internal teams (housekeeping, maintenance, reservations) to maintain seamless lodge operations
• Maintain a professional, approachable, and welcoming demeanor at all times
• Support the lodge manager with administrative tasks and reporting as required
• Contribute to a positive team environment and uphold the lodge’s standards and reputation

• Previous experience in hospitality, lodge operations, or front desk/reception roles
• Excellent communication, interpersonal, and problem-solving skills
• Ability to multitask and remain calm under pressure while maintaining professionalism
• Strong attention to detail and guest-focused approach
• Valid driver’s license is advantageous
• Flexible and adaptable, with a willingness to take initiative and learn