Loan Set Department Technician

• Ability and knowledge to check condition and completeness of Instruments used in theatre
• Coordinate and manage physical loan set workflow.
• Prioritize and coordinate quotes, orders and / or bookings from Clients/Product Managers efficiently.
• Process quote and invoice request within 2 hours
• Prepare sets (washing, oiling and maintaining, checking and re-packing) according to customer requests and defined loan set workflow
• Keep record of set lists
• Stock replenishment through purchase requisition with SCM and Aesculap Germany
• Liaise with Loan Set Team Leader / manager of relevant tasks
• Arrange delivery of sets and implants to hospitals / assist with deliveries if required.
• Ensure optimal stock level to prevent over / under stocking and write offs
• Follow up after the surgical procedure with the hospital, rep and Pharmacy in order to obtain patient details, order number and which implant was used
• Coordinate with driver the relevant loan set deliveries and collections
• Provide relevant courier documentation and ensure timeous dispatch and collection
• Manage a clear overview and documentation of all company loan sets in terms of location and content
• Ensure that all sets are washed, checked and plastic wrapped with necessary documentation upon delivery.
• Document any additional items which may be added to the set
• Implement workflow which ensures that all sets are delivered with 2 signed check lists, a decontamination certificate and delivery note signed by receiving person in CSSD
• Delivery is made by an authorized driver, in a closed delivery van, and the sets are packed into a plastic delivery bin
• Keep loan set room tidy and organized
• Develop with manager concerned a plan based on divisional strategy thereby ensuring strategic targets are included and met
• Report challenges to manager concerned immediately
• Communicate supply challenges to manager concerned and customers
• Report on all relevant market information: changes in customer requirements, competitor activities, complaints, etc
• Ensure product knowledge is on a high level and is up to date at all times
• Ensure knowledge of competitor products and relevant guidelines is updated regularly
• Acknowledge the importance of customer service at all times.
• Ensure any Product Quality Defect or Product Complaint is immediately reported to the Quality Assurance Department.
• Product recalls are deemed serious and dealt with promptly as per company procedure.
• Immediately report any defects in the building, equipment or any other safety concern to the relevant manager.

Minimum Requirements:

• Experience in Loan Set Management/Registered Nurse with theatre experience, including knowledge of theatre layout, procedures, stock, equipment and instruments needed.
• Technically minded
• Team Oriented
• High operational readiness
• Good Communication skills
• Work under pressure
• Working overtime/ weekends if required and Shifts