Level 3 (L3) IT Technician

SUMMARY:
Our Client is seeking a highly skilled and experienced Level 3 (L3) IT Technician to join  their company in  Sunninghill Johannesburg. The ideal candidate will have a strong technical background, hands-on experience in advanced IT roles, and the ability to lead and mentor junior staff. This role requires expertise in troubleshooting, system architecture, and cross-functional collaboration.

POSITION INFO:
Job Requirements:
Education:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Equivalent experience: 5–7+ years of hands-on IT experience may be considered in lieu of a degree.
• Advanced certifications preferred (e.g., CCIE, AWS Certified Solutions Architect, CISSP, PMP, Microsoft Certified: Azure Solutions Architect).

• Minimum of 5–7 years in IT, with at least 2–3 years in Tier 2 or advanced technical roles.
• Proven expertise in a specific domain such as network engineering, cloud architecture, or DevOps.
• Experience leading cross-functional teams or managing large-scale IT projects.

• Advanced troubleshooting, including root cause analysis, performance optimization, and handling escalations from Tier 1/2.
• Design and implementation of complex infrastructure systems (cloud environments, enterprise networks).
• Proficiency with tools and platforms such as Wireshark, Splunk, Ansible, Kubernetes, Cisco, AWS, and Azure.
• Scripting and automation skills (Python, PowerShell, Bash) for workflow efficiency.
• Knowledge of security and compliance frameworks such as NIST, GDPR, or HIPAA (depending on industry).

• Excellent communication, able to convey technical information to non-technical stakeholders.
• Leadership abilities, including mentoring junior staff, guiding strategic decisions, and managing vendor relationships.
• Strong time management and organizational skills, capable of prioritizing tasks under pressure.

• Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 teams.
• Architect and implement advanced IT systems and infrastructure solutions.
• Maintain detailed documentation, update knowledge bases, and produce incident reports.
• Participate in on-call rotation for critical outages or emergencies.
• Collaborate with Security, Development, and Compliance teams to resolve cross-functional issues.
• Provide guidance, mentorship, and training to junior IT staff.