Level 2 / Level 3 Support Engineer (Firewall & Security Focus)

SUMMARY:
Position: Level 2 / Level 3 Support Engineer – Firewall & Security
Location: Centurion
Industry: Data, Analytics & IT Solutions
 
About the Company
Our client is a specialist technology solutions provider focusing on data, security and infrastructure services for enterprise clients. They operate in a fast-paced, innovative environment with strong growth opportunities.
 
Role Overview
We are looking for an experienced Level 2 / Level 3 Engineer with proven firewall and network security experience to support and manage critical security infrastructure.

POSITION INFO:
 Key Responsibilities

• Support and manage firewalls:
• FortiGate
• Cisco ASA / Firepower
• Palo Alto
• SonicWall
• Configure:
• Firewall rules
• NAT policies
• VPN tunnels (site-to-site & client VPN)
• Troubleshoot:
• Security incidents
• Network connectivity issues
• Monitor firewall logs and alerts
• Apply security best practices
• Provide escalation support
• Network troubleshooting:
• VLANs
• Routing
• WAN connectivity
• Work closely with SOC & infrastructure teams

• Firewall administration & troubleshooting
• VPN technologies
• Network protocols:
• TCP/IP
• DNS
• DHCP
• Security incident response
• Monitoring & logging tools

• SIEM platforms
• Endpoint security solutions

• Fortinet NSE
• Palo Alto PCNSA
• CompTIA Security+
• CCNA Security

• 4–7 years network / security support
• Hands-on firewall experience essential
• MSP or enterprise background